At Hazel Papers, we value your satisfaction and aim to provide quality products. If you are not completely happy with your purchase, please review our return and refund policy below.

1. Payment Method

We currently accept cash on delivery (COD) only. Refunds will be processed in the same form as received — as cash upon return confirmation.

2. Eligibility for Returns

You may request a return if:

  • The product is damaged or defective upon arrival.

  • You received the wrong item.

To be eligible, the item must:

  • Be unused and in its original packaging.

  • Be reported within 3 days of receiving the product.

Items reported after 3 days or not meeting the above criteria may not qualify for a return or refund.

3. Return Process

To initiate a return, please contact our support team at [insert email or phone number] with your order details and a clear description (and photo, if possible) of the issue.

Once your return is approved:

  • We will arrange a pickup or guide you through the return process.

  • The returned item will be inspected upon receipt.

4. Refunds

Once we receive and inspect the returned item:

  • A refund will be issued in cash if the return is approved.

  • You will be notified of the status of your refund.

Refunds are typically processed within 7 business days of receiving the returned item.

5. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse or mishandling.

  • Used or opened products.

6. Contact Us

For any questions regarding returns or refunds, please contact us at [email protected].